We're trading as usual, please expect some delays. COVID-19 update >

shipping + returns


shipping

Our warehouse is based in Michigan, USA. 

UNITED STATES

DHL Parcel Zonal Expedited: $7.50 | 4 - 8 business days 

ORDER PROCESSING

Our business hours are Monday and Friday, 9am - 5pm. Due to the high volume of e-commerce traffic that our warehouse and distributions provider is experiencing, currently all orders placed before 10am (EST) on these days will be dispatched within three (3) business days. Orders placed after 10am (EST) will be dispatched within four (4) business days.

Purchases made on weekends and public holidays will be processed within three (3) to four (4) business days.

During sale periods, or within a few days of a launch, there may be further delays in shipping.

You will receive a shipping confirmation email as soon as your order leaves the Move Loop warehouse. We will endeavor to get your order out to you as soon as possible and appreciate your patience during these times.

DELIVERY TIMES

DHL are our providers and work extremely hard to get all deliveries to our customers as quick as possible, however at times there may be some situations that can cause unavoidable delays.

DHL within United States

Delivery time for all orders within the US is 4 - 8 business days. A tracking number will be sent to you upon payment so that you can track the delivery of your goods. DHL Parcel Zonal Expedited does does not have a Signature on Delivery option, so please ensure all delivery premises are secure.

returns + exchanges

PHYSICAL PRODUCTS

We cannot exchange or refund any physical products due to hygiene reasons. All purchases are final and unable to be swapped. 

RETURNS FROM THE POSTAL SERVICE

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for the postage as we have incurred the cost sending you the order.

IF YOUR ITEM IS NOT RECEIVED

If the shipping time has expired and customer support cannot find a solution to fulfil your order we will offer you a replacement order to send you the goods again.

RETURNS BY CUSTOMER

Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be exchanged or refunded.

FAULTY PRODUCTS

We do offer exchanges and refunds where the products are faulty (other than where the fault is caused by the Customer).

Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please email howdy@moveloops.com within 30 days of receiving the product with the following information:  

  • A full description of the fault
  • Photographic evidence attached

Please note that we have the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturers fault, exchanges and refunds will not be provided.

If your claim is justified, you will be offered an exchange. In the event that you receive a faulty item and we are unable to exchange that item for you we will refund you. Refunds will be processed via your original payment method. Please allow 3-10 working days for your refund to appear in your account.